In the map it's possible to use a "Range spider" which is viewed as a transparent blue area. It can be used for the drivers to see how far they can drive on the current battery level. They can also chose to set a limit in how much of the capacity they want to use and then update the range spider in how far they come in that case. 

In additional it's also possible to filter on weight and temperature to make the range spider more specific. 

If a customer discover some problem with this service a ticket to back office team Charging services need to be done from customer support. It can be problem with the digital service but it also can be a problem with the data transfer from the vehicle.