If a customer claims the Scania Charging Access invoice is incorrect to the extent that amount is incorrect or there is wrong charging sessions stated on the invoice:

1. First ask if they have compared the invoice sessions with the CVS file attached and the charging session history in My Scania. 
2. Based on the result of that, request a specific description of the issue to the best ability with print screens if it is possible (so if the history is different to the invoiced sessions, both should be attached).
3. Forward information to back-office team 14. SCA (TRATON) for further investigation.