Title: 

Clear and descriptive title of the issue or topic

Issue Description

Brief summary of the problem or use case including root cause if known. Example: "Users cannot see vehicle data in Monitoring Report after vehicle ownership change."

Resolution / Workaround

What has to be done to solve the issue (permanent fix or workaround).
If multiple options exist, list all with guidance on when to use each.

Step-by-Step Instructions (troubleshooting)

Example:

1. Log in to FMAT
2. Go to Equipment > Subscriptions
3. Check if the vehicle has the Monitoring Service active
4. ...

Escalation 

If troubleshooting/resolution not solving the issue, who and how to escalate?

User cases/related to ticket no

Tickets solved via instruction - previous user cases about the same topic.

Macro/Suggested answer

If suitable Macro or other information is preffered to use as customer answer