In case where the customer have found incorrect information in the map,

About a station from map doesn't exist in reallity: 

If a station appears in My Scania but not exists physically, it can be under constructio or is not operational. This cases should always be escalated as information to back office team 14. SCA (TRATON) for them to investigate an close ticket.

About a station is not visible in the map: 

1. Inform them about how the map is working and what it shows. So what criterias need to be met to show up in the map. 
   • Verify filters (truck / limited / car)
   • Confirm if it is a part of Scania Charging Access?
   • Validate operational vs suitability issue
2. If all of the requered parts are full filled but the station is not visible in the map, escalate as information via internal note to: 14. SCA (TRATON) and close ticket.  

About wrong prices in map:

• Price in services should always be the same as PDF Price list online, double check there first.
• Currency will be displayed based on company registered country in SCA (My Scania). 
  E.g Swedish companies will see SEK regardless of where charger is located.
• Prices are updated once a month (beginning of month)

If the price is wrong in any other way than the reasons in this list, escalate to back office: 14. SCA TRATON.