Description
Information
When the Card Hotel service is cancelled, all company cards connected to the customer are automatically returned from the Card Hotel.
The cards are returned to the Scania Distributor's registered return address.
A Track & Trace number becomes available once the card has been shipped.
Expired company cards are also automatically returned. [https://di..._en-GB.pdf]
Important Notes
The Card Hotel service and Remote Download subscriptions are cancelled separately. Cancelling the subscription does not automatically cancel the Card Hotel service. [https://di..._en-GB.pdf]
Company cards are returned to the Scania Distributor, not to Digital Service Support.
If there is no shipment information available, the dealer or distributor should follow up through their normal administration channels.
Internal Note
This type of question is usually handled by the dealer, Business Unit, or FMS Administrator, as they are responsible for sending the company card and typically receive it when it is returned. Support mainly assists with status verification and guidance.
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