Emilia Eriksson

Scania Charging Access is a public charging solution (or mobile service provider MSP) for trucks which gives you convenient access to a reliable and Europe-wide public charging network for commerci...

In the My Electric Vehicle page, the customers BEV trucks are listed, incl. the charging status and current battery level.In the right side of the table, there are two icons.Position icon: Clicking...

Some customers are unable to update or save their personal information (email or address) in the "Manage agreement" tab.This issue affects customers in multiple countries and is caused by a limitat...

POI: Point of interest i.e. charge point. To access the display of Charging points in Scania Driver app user needs to click on the "Find" field in the bottom right corner.Please note “Search” funct...

More information about the service is available on the Scania website. Use the local webpage-links below if a customer in any of the contries are reaching out and want to have more information.Glob...

This troubleshooting guide refers to issues appear with the session after a successful authentification with the Charging card is done. There could be a number of different reasons causing problems...

While Scania Charging Access is a mobile service provider provided by Scania and fully integrated into Scania ecosystem, this is the solution powered by a legal entity Traton Charging Solutions AB....

Customer can always find public charging history overview under Scania Charging Access > Charging sessions. Here a customer can see all the details about public charging sessions (performed with th...

If a customer claims the Scania Charging Access invoice is incorrect to the extent that amount is incorrect or there is wrong charging sessions stated on the invoice:First ask if they have compared...

Customer can after the last release see all previous orders when download the overview by clicking the button "order history" in "Scania Charching Access > Manage charging cards".The overview gives...