Emilia Eriksson

My Scania's charging station data comes from the Traton Solution back-office, which aggregates and verifies data with Charge Point Operators. Charging is limited to stations in the Scania Charging ...

POI: Point of interest i.e. charge point. To access the display of Charging points in MyScania user needs to go to Charging Services – Map of charging stations: By clicking on the POI displayed in ...

 Title: Clear and descriptive title of the issue or topicIssue DescriptionBrief summary of the problem or use case including root cause if known. Example: "Users cannot see vehicle data in Monitori...

Some customers are unable to update or save their personal information (email or address) in the "Manage agreement" tab.This issue affects customers in multiple countries and is caused by a limitat...

Charging card is a physical card linked to a user's account that enables secure identification, authorization, and payment at EV charging stations within Scania Charging Access MSP network.The init...

The service includes:My Electrical Vehicle: Overview page displaying each vehicle´s name, charging status, and battery level (as previous), along with direct links to the single Vehicle Page (conta...

If a customer claims the Scania Charging Access invoice is incorrect to the extent that amount is incorrect or there is wrong charging sessions stated on the invoice:First ask if they have compared...

If a customer have ordered charging cards and not received them, proceed with the following steps:Confirm with the customer that the correct address is filled in under the Manage agreements tab.Ask...

Every month a customer of Scania Charging Access receives one single consolidated invoice with all charging events and costs for the period. A monthly invoice is always sent to customer’s company i...

Base VS Preffered network pricingBase network price: Is the standard price for charging at a public charger. One-tariff per country - predictable pricingMix of pass car and Heavy Duty vehicle (HDV)...