Sara

Issue DescriptionCustomers may ask how to correctly lock a vehicle's tachograph to a company card and how to verify that the lock has been successfully applied.A common setup is that the customer h...

 Issue DescriptionA customer reports that a specific vehicle is missing from the Monitoring Report, while expecting it to be included.This issue can occur because the vehicle is either: Missing fro...

Issue DescriptionA customer is unable to activate or access their Monitoring Report because the QR code received by email is no longer working.Example customer questions:"My code doesn't work anymo...

Issue DescriptionIf a customer has sold a vehicle during the current year and asks whether the vehicle will still be included in the Annual Report after the Monitoring Report subscription has been ...

 Issue DescriptionThe Events section in Fleet Positioning displays vehicle-generated notifications based on signals received from vehicle systems. These events provide information about vehicle sta...

 Issue DescriptionCustomers may report that driver information is shown as "Unknown", shown only as a driver ID, or not visible in My Scania services such as Fleet position, Driver evaluation, Vehi...

Issue DescriptionA common misconception is that violations are displayed in real time. In reality, violation data is only available after tachograph data has been downloaded, processed, and analyze...

Issue DescriptionA customer reports that they cannot access tachograph files through the API, or that not all API functionality is working as expected.This issue is commonly caused by one or more o...