Emilia Eriksson

If a customer claims the Scania Charging Access invoice is incorrect to the extent that amount is incorrect or there is wrong charging sessions stated on the invoice:First ask if they have compared...

Customer can after the last release see all previous orders when download the overview by clicking the button "order history" in "Scania Charching Access > Manage charging cards".The overview gives...

In Charging service application, website errors can be Incorrect translation, website not loading correctly or other technical issues.  First try yo solve the problem for the customer with this ste...

The charging process can be terminated in several ways:Hold your charging card at the station's card reader and follow the instructions displayed or shown.Press the blue charging button next to the...

There are various factors that can influence the charging power and charging time. These include Energy capacities of the charging station Power rating of the energy infrastructure State of charge...

  In My Scania, you can assign different roles with different permissions within the system, for charging services one of the following roles should be used: Charging Manager: Unrestricted use of ...

Can the customer leave their vehicle while charging? Yes. During the charging process, the charging cable is locked in the socket so that it cannot be unplugged by third parties, and you can keep t...

Base VS Preffered network pricingBase network price: Is the standard price for charging at a public charger. One-tariff per country - predictable pricingMix of pass car and Heavy Duty vehicle (HDV)...

In case where the customer have found incorrect information in the map,About a station from map doesn't exist in reallity: If a station appears in My Scania but not exists physically, it can be und...

 In the map it's possible to use a "Range spider" which is viewed as a transparent blue area. It can be used for the drivers to see how far they can drive on the current battery level. They can als...