Emilia Eriksson

My Scania's charging station data comes from the Traton Solution back-office, which aggregates and verifies data with Charge Point Operators. Charging is limited to stations in the Scania Charging ...

POI: Point of interest i.e. charge point. To access the display of Charging points in MyScania user needs to go to Charging Services – Map of charging stations: By clicking on the POI displayed in ...

 Title: Clear and descriptive title of the issue or topicIssue DescriptionBrief summary of the problem or use case including root cause if known. Example: "Users cannot see vehicle data in Monitori...

Charging card is a physical card linked to a user's account that enables secure identification, authorization, and payment at EV charging stations within Scania Charging Access MSP network.The init...

The service includes:My Electrical Vehicle: Overview page displaying each vehicle´s name, charging status, and battery level (as previous), along with direct links to the single Vehicle Page (conta...

If a customer have ordered charging cards and not received them, proceed with the following steps:Confirm with the customer that the correct address is filled in under the Manage agreements tab.Ask...

Every month a customer of Scania Charging Access receives one single consolidated invoice with all charging events and costs for the period. A monthly invoice is always sent to customer’s company i...

If a customer wants to make changes to the details of the agreement, locate them to the tab Manage agreement under Scania Charging Access (see picture).What can be changed by the customer them self...

(This process is also described on the Welcome letter which is sent together with the cards and on the website here).Once charging cards have been received, the customer needs to activate the cards...

Scania customers can sign-up to Scania Charging Access from MyScania account. Once logged into MyScania, they should go to Charging services and click at the tab Scania Charging Access.Scania Charg...